Terms of Use Guidelines for Exness Traders in South Africa

Understanding Exness Terms of Use Framework

Our Terms of Use form the legal basis for trading on the Exness platform within South Africa. These terms protect both traders and our company by defining permitted conduct, responsibilities, and compliance with South African regulations such as FSCA and the Consumer Protection Act. The terms encompass forex trading, CFD instruments, account management, and platform usage protocols. We also include data protection aligned with POPIA and intellectual property rights. South African clients gain access to ZAR accounts, local payment methods, and specific legal safeguards.

Account Registration and Verification Requirements

South African clients must complete thorough identity verification before accessing the Exness platform. This process includes submitting ID documents, confirming addresses, and financial background checks. Our system complies with FICA and anti-money laundering laws in South Africa. Verification usually takes 24 to 48 hours, with extended times for high-value accounts. We securely store all documentation using encrypted channels to ensure confidentiality.

Required Documentation Process

Clients must provide valid South African identification such as ID books, driver’s licenses, or passports. Address proof involves utility bills, bank statements, or municipal accounts not older than three months. Verification ensures compliance with local regulations and protects trading integrity. This process is essential to activate live trading capabilities.

Account Activation Procedures

After successful verification, accounts are activated, granting full trading access. Clients receive login details, platform download links, and risk disclosure documents. During verification, demo accounts remain accessible for practice. Activation requires completed verification and initial deposit confirmation. Orientation materials are provided to guide new traders in South Africa.

Trading Platform Usage Guidelines

Our Terms of Use define permissible trading actions and platform usage standards. Automated trading systems need prior approval to ensure compliance. South African traders must adhere to leverage limits, position sizes, and risk protocols. Platform access includes MT4, MT5, web terminals, and mobile apps optimized for South African network conditions. System updates, maintenance, and support availability are clearly outlined to avoid disruption.

• Trading hours correspond with global forex and CFD market sessions
• Position limits depend on account type and instrument traded
• Automated trading requires explicit approval from Exness
• Mobile and desktop platforms enforce identical trading rules
• Web terminal maintains full trading and analytic functionalities

Prohibited Trading Activities

Scalping on specific accounts, news trading during major releases, and arbitrage exploiting system flaws are not allowed. Market manipulation, insider trading, and collusive strategies violate Terms of Use. We monitor accounts for suspicious behaviour and enforce sanctions including suspension and profit forfeiture. Repeat offenders face permanent termination and regulatory reporting in South Africa.

Financial Terms and Payment Processing

We provide clear financial terms covering deposits, withdrawals, and fees for South African clients. Accounts can be held in ZAR, avoiding currency conversion costs. Deposit methods include EFT, Ozow instant payments, and SnapScan. Deposit processing is instant for electronic payments, while EFT withdrawals take up to 24 hours.

Deposit and Withdrawal Protocols

Clients can fund accounts via various local payment solutions. Minimum deposits start at USD 10 equivalent in ZAR. Withdrawals require completed identity verification and source of funds confirmation. Enhanced due diligence applies for large transactions. We comply fully with anti-money laundering regulations as required in South Africa.

Fee Structure and Charges

We maintain transparent fee policies with no hidden commissions on Standard and Pro accounts. Spreads start at 0.3 pips on major currency pairs, with tighter spreads on professional accounts. Fees include overnight swap rates and inactivity charges where applicable. Deposits via electronic methods incur no fees, and withdrawal fees are minimal for bank transfers. Account maintenance is free with active trading.

Risk Management and Liability Limitations

Our Terms of Use specify risk frameworks and liability protections for traders and Exness. Margin calls activate at 60% equity, with automatic stop-outs at 20% for retail accounts. South African clients must acknowledge risk warnings and understand leverage implications. Liability covers technical outages, market disturbances, and force majeure occurrences. We maintain insurance policies and segregate client funds for additional protection.

• Margin call alerts sent via email and platform notifications
• Automatic closure of positions at stop-out levels
• Leverage caps adjusted by account classification
• Risk disclosure acceptance mandatory for account use
• Educational resources assist with risk awareness

Force Majeure and Market Disruption

Force majeure events include natural disasters, regulatory changes, and unexpected market closures. During such periods, trading may be suspended or adjusted. South African clients are promptly informed of service interruptions. Procedures include quote suspensions, order rejections, and position adjustments to maintain orderly markets. Contingency plans prioritise client fund safety and timely service restoration.

Intellectual Property and Platform Security

Exness retains all intellectual property rights to platform software, educational content, and proprietary tools. South African traders receive limited, non-transferable licenses for platform use. Reverse engineering, unauthorised sharing, and commercial exploitation are prohibited. Security measures comprise data encryption, multi-factor authentication, and real-time transaction monitoring. Regular security audits ensure platform integrity and client protection.

Data Protection and Privacy Compliance

We comply fully with POPIA, enforcing strict data protection and privacy rules. Clients control consent for personal data use, marketing contacts, and retention periods. Data processing occurs primarily within South African jurisdiction unless international transfer is essential for operations. Privacy impact assessments and breach notifications are standard practice. South African clients benefit from transparent data handling and protection policies.

Dispute Resolution and Regulatory Compliance

We prioritise dispute resolution through direct communication and mediation. South African clients access internal complaint channels, external mediation, and regulatory escalation. Complaint acknowledgments occur within 24 hours, aiming resolution within 15 business days. Our compliance framework aligns with FSCA, Consumer Protection Act, and international standards. We maintain capital reserves and submit regular regulatory reports.

Complaint Handling Procedures

Complaints can be lodged via email, phone, or online portals. Our independent complaints team manages all issues impartially. Escalation paths include senior management review and regulatory referral to the FSCA. Detailed records and resolution statistics support transparency. Unresolved cases can proceed to South African regulatory bodies for arbitration.

Terms Modification and Communication Protocols

Exness may amend Terms of Use with 30 days’ notice to South African traders. Notifications are sent by email, platform messages, and website updates. Continued platform use implies acceptance of changes. Communication channels include email, SMS, platform alerts, and website announcements. Clients may opt-out of marketing while retaining essential service updates.

Our modification procedures balance business needs with client rights. Significant changes may require explicit re-acceptance or allow account closure for those who decline. We ensure clear explanations accompany all updates to maintain transparency for South African traders.